Appointment-Based Model

Rethink your patients’ experience with the appointment-based model.

The appointment-based model (ABM) is a patient-focused care model that can improve patients’ medication adherence, build efficiency into pharmacy workflow, and manage potential issues before the patient arrives at the pharmacy to pick up their multiple medications.

What is the ABM?

The core components of the ABM include medication synchronization (med sync), a pre-appointment call 3 to 7 days before prescription refills are due, and a designated appointment day. The ABM can be implemented in any community-based pharmacy setting that dispenses medications. The ABM also provides a platform on which you can expand patient care services.

Why are pharmacies using the ABM?

Med sync or the ABM has been adopted by most national and regional chain community pharmacies and many independent community pharmacies. Download this resource to learn why pharmacists are implementing the ABM.

Learn how the ABM fits into your practice.

Is your community-based pharmacy practice ready to move from med sync to the ABM? Download these resources to help you get started.

Learn more about the ABM and patient care services with our resources.

Make sure your pharmacy’s on the ABM Pharmacy Map